Things you should know if you have a car accident.

Must I notify my insurance company before repairs after a collision?
Yes, insurance policies require that you notify the company or your agent, make a report, and tell them where the damaged vehicle may be inspected.

Who pays the repair bills?
You must arrange for payment. Your insurance policy states the insurance company will pay you less any deductibles or depreciation.

Who is responsible for repairs?
The shop. That’s why it is important that you select a repair facility that is properly trained and equipped to restore your automobile to its pre-accident condition.

Do I have the right to select the shop that will repair my car?
Yes. In order to expedite your claim, select the repair shop; leave your automobile there; and notify your insurance agent or company.

Tips

• Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.
• Never drive a car that could be unsafe because of damages.
• You have the right to go to the repair shop or your choice. Your insurance company cannot require you to go to a particular shop.
• Difference in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.
• Choose a shop that has unibody repair equipment and certified (by I-CAR or ASE, for example) technicians. Ask if the shop will be using genuine manufacturer (OEM) replacement parts. Ask if the shop offers a repair warranty.